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totally tankless

Totally Tankless Standards
Our Promise To Our Clients

We Promise That We Will Provide Service At The Highest Industry Standards

Very few people have the personality, lifestyle, and the expertise required to wear the Totally Tankless name. Every representative and installer maintains the highest level of expertise in the business, and participates in ongoing training. We make sure that we are current on the latest safety guidelines, money-saving strategies, and technical knowledge to help maintain the optimal level of comfort and safety in your home.

We promise to use the right tools for the job, and that we will never cut corners.

We Promise To Be Punctual

Because we value your time, we are on time - period. We cover a large geographic area, and on rare occasions that are beyond our control we may need to rearrange our scheduled meeting time. On those rare occasions when we are unable to make an appointment, we will notify you ahead of time to reschedule.

We Promise To Recommend The Best Products

We focus on providing safe and efficient options that provide great value for our clients. We specialize in installation of premium quality products. We have chosen the models of Tankless Water Heaters and Boilers we carry based on the quality and value they deliver.

We Promise To Take Time To Do It Right - The First Time

Installing tankless systems is unlike other plumbing and installation work. Even professionals have a difficult time installing the systems correctly, unless they have received special training for the models they service.

In fact, among all the repair and tune up we have done, we have never (as of the close of 2011) seen a tankless water heater that has been installed correctly. You don’t want a sloppy job. In fact, a poorly installed tankless system can end up costing you thousands of dollars in replacement costs.

We don’t skip steps; we do installations “by the book” so every job is done right.

When you are considering investing in a tankless system or in a boiler, we can even help you complete a financial analysis to determine your expected return on investment before you make a decision. That way, you will be able to understand the kind of return on investment you will get before you decide to invest.

We only offer Bosch tankless water heaters because they offer the best warranties and the highest efficiency ratings in the industry.

We Promise To Be Reliable

We will always give you the information you need to know to make an informed decision. Our representative will also contact you after the installation to make sure that everything was done exactly as promised.

We believe in keeping promises. If there’s a problem or additional work to do at your home, we’ll come back when we say we will, and we’ll finish the things we start.

We’ll also make every effort to do all services in a reasonable timeframe.

We’ll be easy to communicate with. If you call us, we’ll call you back in a timely fashion.

We Promise To Respect The Law

We practice proper financial and accounting procedures in accordance with laws governing private businesses. This is important because you want us, your installers, to stand behind our work, and be there for you, year after year.

We Promise To Conduct Ourselves With Integrity And Professionalism

We are forthright and truthful in our dealings with clients, employees, and vendors. All Totally Tankless personnel will be clean in appearance and language.

We Maintain Our Clients’ Privacy And Treat All With Respect

We treat our clients, team members, and other industry professionals as we hope to be treated. We show respect for the sanctity and privacy of your home.

We Know Your Home Is Your Castle And Will Treat It Accordingly

We will take care not to track dirt or mud onto your home, and make sure not to get anything in your home dirty. And of course, we clean up after ourselves, and work to optimize the energy efficiency, performance, and appearance of your tankless system.

We Promise To Be Properly Insured

We are not “self insured”. We’ve never had to use it, but we have liability insurance to protect you in case of an emergency.

We Value Fair And Honorable Competition

We promote and market our brand fairly and accurately and in a manner that reflects the Totally Tankless brand.

Because We Value Your Business, We Offer Complete Satisfaction Guarantee

If there is ever a question or concern, we will work with you until you are satisfied.

  • We maintain the highest degree of customer service
  • We properly train our technicians and other personnel before sending them to your home
  • We maintain proper insurance
  • We maintain applicable state licenses
  • We provide the best quality materials, labor, and expertise